We provide worldwide same day shipping to ensure all customers receive their orders as soon as possible.

AUSTRALIA

Standard - 1 to 4 business days
Express - 1 to 2 business days

NEW ZEALAND

Standard - 3 to 6 business days
Express - 1 to 4 business days

UNITED STATES & CANADA

Standard - 4 to 8 business days
Express - 2 to 5 business days

UNITED KINGDOM & IRELAND

Standard - 3 to 6 business days
Express - 2 to 4 business days

EUROPE

Standard - 5 to 9 business days
Express - 3 to 6 business days

ASIA

Standard - 4 to 8 business days
Express - 2 to 5 business days

REST OF WORLD

Standard - 5 to 12 business days
Express - 4 to 8 business days

Once your order has been dispatched, a tracking number will be sent via email, allowing you to monitor the status of your order.

If you experience any issues or need help locating your tracking number, please contact our support team at contact@novariofficial.com and include your order number and email address used for the order.

If you've just placed an order and need to change the size of an item, please contact our support team at contact@novariofficial.com as soon as possible, and we will update your order if it hasn’t already been shipped.

We accept all major credit and debit cards, including American Express, Apple Pay, Afterpay, Google Pay, Mastercard, PayPal, Shop Pay, Visa, as well as a variety of other payment methods.

We offer a 7 day return and exchange policy from the date of delivery, allowing you enough time to ensure your purchase meets your highest expectations.

To be eligible for a return or exchange, your item must be in the same condition in which you received it in, unused with tags and in its original packaging.

Our full return & refund policy can be viewed here.

All return and exchange requests must be emailed to our support team at contact@novariofficial.com, where you will need to provide your order number and the email address used for the order.

Our sizing is designed to fit true to size. For the most accurate fit, we recommend referring to the size chart available on each product page.

All washing and care instructions are detailed on the inner label of each garment. We recommend following these guidelines to maintain the quality, fit, and longevity of your piece. You can also find care instructions in the product description.

While we can’t provide an exact restock date due to varying demand, we’re always working to restock and bring new colourways as fast as possible.

To stay updated with new arrivals and restocks, we recommend following us on Instagram @novari.official, as well as joining our members list here to be the first to access exclusive collections and offers.

Our digital gift cards can be purchased either as a gift or for yourself. Once you've selected your desired gift card amount, simply select the checkbox if you'd like to send it as a gift. You'll be prompted to enter the recipient's email address which is where the digital gift card will be sent after purchase. You may also include the recipient's name, a future send date, and a personalised message. If you are purchasing for yourself, your digital gift card will be sent to your email address after purchase. Digital gift cards can be purchased here.

Gift cards have no expiry date and are non refundable.

Gift card amounts are in AUD and can be purchased worldwide.

Gift cards can be used with discount codes.

Multiple gift cards can be used on a single order.

If an amount is left over, the remaining balance will still be available to use on future purchases.

A gift card cannot be used to purchase another gift card.

For any further questions, please feel free to contact our support team at contact@novariofficial.com or leave us a message here.

You can share your experience by leaving a review on our official Trustpilot page here.